Terms and Conditions
By Using Our Site You Accept These Terms and Conditions
These Terms and Conditions were last updated on May 9, 2021.
Your agreement to comply with these Terms and Conditions is indicated by your use of Our Site. If you do not agree to these Terms and Conditions, you must stop using Our Site immediately. [You will also be required to accept these Terms and Conditions if you subscribe to our communications].
The following documents also apply to your use of Our Site:
• Our Acceptable Usage Policy, available at https://www.carenivor.com/usage-policy. This is also referred to below in Parts 3, 7, 10, 12, and 18.
1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Account” means an account required to access certain features on Our Site, as set out in Part 7;
“Contact Tools” means any online communications facility that We make available on Our Site enabling you to contact Us including, but not limited to, contact forms and live chat;
“Content” means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;
“Our Site” means this website, www.carenivor.com and any reference to Our Site also refers to all Content on it, including User Content, unless expressly stated otherwise;
“User” means a user of Our Site;
“User Content” means blogs and forum posts, shared by Users on Our Site; and
“We/Us/Our” means Carenivor, a registered trademark of Caremor Ltd.
2. Information About Us
2.1 Our Site is operated by Caremor. We are a limited company registered in England and Wales under company number 13257128. Our registered address is Jubilee House, East Beach, Lytham St.Annes, Lancashire, FY8 5FT, United Kingdom
2.2 Our VAT number is GB 374 6619 64.
3. How to Contact Us [and Your Use of Our Contact Tools]
3.1 To contact Us by email, please email Us at firstname.lastname@example.org.
3.2 We provide the following Contact Tools for you to contact Us: Contact form
3.3 When using Our Contact Tools or contacting Us by any other means, Our Acceptable Usage Policy, available at https://www.carenivor.com/usage-policy applies.
3.4 We may monitor any and all communications made using Our Contact Tools.
4. Access to Our Site
4.1 Access to Our Site and Content is free of charge.
4.2 It is your responsibility to make the arrangements necessary in order to access Our Site.
4.3 Access to Our Site is provided on an “as is” and on an “as available” basis. We may suspend or discontinue Our Site (or any part of it) at any time. We do not guarantee that Our Site will always be available or that access to it will be uninterrupted. If We suspend or discontinue Our Site (or any part of it), We will try to give you reasonable notice of the suspension or discontinuation.
5. Changes to Our Site
We may alter and update Our Site (or any part of it) at any time for updates, improvements or any other reason We deem necessary. If We make any significant alterations to Our Site (or any part of it), We will try to give you reasonable notice of the alterations.
6. Changes to these Terms and Conditions
6.1 We may alter these Terms and Conditions at any time. If We do so, details of the changes will be highlighted at the top of this page and We will inform you via email. Any changes made to these Terms and Conditions will apply to your use of Our Site the first time you use it after the changes have been implemented. You are advised to check this page every time you use Our Site.
6.2 If any part of the current version of these Terms and Conditions conflicts with any previous version(s), the current version shall prevail unless We explicitly state otherwise.
7.1 Certain features on Our Site, such as the ability to share User Content, may require an Account.
7.2 Only Users aged 18 or over may create an Account. If you are under the age of 18 and wish to use the features on Our Site that require an Account, your parent or guardian must create the Account for you and you may only use the Account with their supervision.
7.3 When creating an Account, the information you provide must be accurate and complete. If any of your information changes, it is your responsibility to ensure that your Account is kept up to date.
7.4 We recommend that you choose a strong password for your Account.
7.5 It is your responsibility to keep your Account details safe. You must not share your Account details with anyone else. If you believe your Account is being used by someone else without your permission, please change your password immediately by following the Change Password link.
7.6 You must not use another person’s Account without their permission.
7.9 If you delete your Account, any User Content that you have shared on Our Site will also be deleted.
7.10 We may disable your Account if, in Our reasonable opinion, you have breached these Terms and Conditions (including, but not limited to, Our Acceptable Usage Policy).
8. International Users
Our Site is intended for users in the United Kingdom only. We do not warrant or represent that Our Site or its Content are available in other locations or are suitable for use in other locations.
9. How You May Use Our Site and Content (Intellectual Property)
9.1 With the exception of User Content (please refer to Part 11), all Content included on Our Site and the copyright and other intellectual property rights in that Content belongs to or has been licensed by Us, unless specifically labelled otherwise. All Content (including User Content) is protected by applicable United Kingdom and international intellectual property laws and treaties.
9.2 Users retain the ownership of the copyright and all other intellectual property rights in their User Content (with the exception of any part of any User Content which is owned by a third party, in which case, Users must obtain express permission for such material to be used in the User Content). For information on the use of User Content, please refer to Part 11.
9.3 You may access, view, and use Our Site in a web browser (including any web browsing capability built into other types of software or app) and you may download Our Site (or any part of it) for caching (this usually occurs automatically).
9.4 You may print one copy and download extracts of any page(s) from Our Site for personal use only.
9.5 You may download and save any Content from Our Site where We clearly indicate that it is available for download for personal use only.
9.6 You may view and use (including, where applicable, download, save, and modify) User Content in accordance with the permissions [displayed with that User Content and] set out below in Part 11.
9.7 You may not otherwise modify the printed copies, downloaded extracts, or downloaded or saved Content in any way. Images, video, audio, or any other Content downloaded from Our Site must not be used separately from accompanying text.
9.8 You may not use any Content (including User Content) from Our Site for commercial purposes without first obtaining a licence from Us, Our licensors, or the relevant User, as applicable. This does not prevent the normal access, viewing, and use of Our Site for general information purposes by business users or consumers.
9.9 You may not systematically copy, save, or download Content (including User Content) from Our Site to create or compile any form of comprehensive collection, compilation, directory, or database without Our express written permission (or the permission of the relevant User).
9.10 Unless expressly stated in these Terms and Conditions or on Our Site, you may not otherwise reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site without Our express written permission (or the permission of the relevant User). For further information about the re-use of Content from Our Site, please Contact Us using the details provided above in Part 3.
9.11 Our status as the owner and author of the Content on Our Site (or that of identified licensors or Users, as applicable) must always be acknowledged.]
10. User Content
10.1 User Content on Our Site [Will] include forum posts, blog posts/comments and recipe suggestions.
10.2 An Account is required for the submission of User Content to Our Site.
10.3 All User Content and communications with other Users on Our Site must comply with the content standards set out in Our Acceptable Usage Policy, available at https://www.carenivor.com/usage-policy.
10.4 You warrant that you will comply with Part 10.3 and the content standards referred to. You will be liable to Us and will, to the fullest extent permissible by law, indemnify Us for any breach of your warranty. You will be responsible for any loss or damage suffered by Us as a result of such a breach.
10.5 We are not responsible for any loss of User Content submitted to Our Site. It is your sole responsibility to secure and backup your User Content.
10.6 All User Content is considered non-confidential and non-proprietary. Please refer to Part 11 for more information on intellectual property rights and licensing.
10.7 We may reject, reclassify, or remove any User Content from Our Site where, in Our sole opinion, it violates Our Acceptable Usage Policy.
10.8 We have the right to disclose your identity to a third party if that third party claims that any User Content submitted by you infringes their intellectual property rights (including, but not limited to, copyright) or their right to privacy.
10.9 User Content is not approved or verified by Us before it is displayed on Our Site. The opinions, views, and values expressed in User Content on Our Site are those of the relevant Users and do not represent Our opinions, views, or values.
10.10 We do not store any terrorist content.
10.11 If you wish to make a complaint about any User Content, please contact Us using the details provided above in Part 3.
10.12 If you wish to remove User Content, you may do so by sending an email request to email@example.com. Please note that caching or references to your User Content may not be made unavailable immediately and may not be made unavailable where they are outside of Our reasonable control.
11. User Content, Your Rights, Our Rights, and Users’ Rights (Intellectual Property)
11.1 User Content on Our Site and the copyright and other intellectual property rights in that User Content, unless specifically labelled otherwise, belongs to or has been licensed by the User identified along with that User Content. All User Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
11.2 You (or your licensors, as appropriate) retain the ownership of your User Content and all associated intellectual property rights. When you submit User Content to Our Site, you grant Us an unconditional, non-exclusive, fully transferrable, royalty free, perpetual, worldwide licence to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform, and sub-licence your User Content to the extent necessary to operate [and promote] Our Site.
11.3 Subject to the rights to use Our Site set out above in Part 9, Users may not otherwise copy, distribute, publicly perform, publicly display, reproduce, or create derivative works based upon each other’s User Content without first obtaining the express written permission of the User to whom the User Content in question belongs.
11.4 We do not warrant that your User Content will not be copied or downloaded by other Users without your permission.
11.5 Unless a particular User expressly states otherwise, you must always acknowledge the identity and ownership status of Users and User Content when re-using another User’s User Content.
12. Links to Our Site
12.1 You may link to any page on Our Site
12.2 Links to Our Site must be fair and lawful. You must not take unfair advantage of Our reputation or attempt to damage Our reputation.
12.3 You must not link to Our Site in a manner that suggests any association with Us (where there is none) or any endorsement or approval from Us (where there is none).
12.4 Your link should not use any logos or trade marks displayed on Our Site without Our express written permission.
12.5 You must not frame or embed Our Site on another website without Our express written permission.
12.6 You may not link to Our Site from another website the main content of which does not comply with the content standards set out in Our Acceptable Usage Policy, available at https://www.carenivor.com/usage-policy.
13. Links to Other Sites
13.1 Links to other websites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We accept no responsibility or liability for the content of third-party websites.
13.2 The inclusion of a link to another website on Our Site is for information purposes only and does not imply any endorsement of that website or of its owners, operators, or any other parties involved with it.
14.1 We may feature advertising on Our Site. We are not responsible for the content of any advertising on Our Site including, but not limited to any errors, inaccuracies, or omissions in such advertising. Each advertiser is responsible for the content of their own advertising material. For further information about advertising, please contact us at firstname.lastname@example.org.
14.2 We may feature advertising on the same page as any User Content. You agree that you will not attempt to remove or hide any advertising displayed with your User Content using HTML, CSS, or by any other method.
15.1 Nothing on Our Site constitutes professional advice on which you should rely. It is provided for general information purposes only.
15.2 We make reasonable efforts to ensure that Our Content on Our Site is complete, accurate, and up to date, but to the extent permitted by law, We make no warranties, representations, or guarantees (express or implied) that this will always be the case.
15.3 If you are a business user, We exclude all implied representations, warranties, conditions, and other terms that may apply to Our Site and Content.
16. Our Liability
16.1 Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.
16.2 If you are a business user (i.e. you are using Our Site in the course of business or for commercial purposes), to the fullest extent permissible by law, We accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content (including User Content) included on Our Site.
16.3 If you are a business user, We accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
16.4 If you are a consumer, you agree that you will not use Our Site for any commercial or business purposes and that We shall have no liability to you for any business losses as set out above.
16.5 Subject to Part 16.6, if you are a consumer and Our Content (digital content) from Our Site (that is not User Content) damages other digital content or a device belonging to you, where that damage is caused by Our failure to use reasonable skill and care, We will either compensate you or repair the damage.
16.6 Note that the right to compensation or repair in Part 16.5 will be lost if the damage in question could have been avoided by following advice or instructions from Us to install a free patch or update; if the damage resulted from your failure to follow instructions; or if the minimum system requirements provided by Us for the digital content in question were not met.
17. Viruses, Malware, and Security
17.1 We exercise reasonable skill and care to ensure that Our Site is secure and free from viruses and malware; however, We do not guarantee that this is the case.
17.2 You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.
17.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
17.4 You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
17.5 You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
17.6 By breaching the provisions of Parts 17.3 to 17.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
18. Acceptable Usage of Our Site
18.1 In addition to these Terms and Conditions, Our Acceptable Usage Policy, available at https://www.carenivor.com/usage-policy, applies to your use of Our Site.
18.2 You may only use Our Site in a lawful manner:
a) You must ensure that you comply fully with any and all local, national, or international laws and regulations that apply;
b) You must not use Our site in any way, or for any purpose, that is unlawful or fraudulent; and
c) You must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind.
18.3 If you fail to comply with the provisions of this Part 18 and/or Our Acceptable Usage Policy, you will be in breach of these Terms and Conditions. We may take one or more of the following actions in response:
a) Suspend or terminate your right to use Our Site;
b) Issue you with a written warning;
c) Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
d) Take further legal action against you, as appropriate;
e) Disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
f) Any other actions which We deem reasonably appropriate (and lawful).
18.4 We hereby exclude any and all liability arising out of any actions that We may take (including, but not limited to those set out above in Part 18.3) in response to your breach.
19. How We Use Your Personal Information
20. Communications from Us
20.1 If We have your contact details and/or if you have an Account, We may send you important notices by email from time to time. Such notices may relate to matters including, but not limited to, changes to Our Site or to these Terms and Conditions, or to your Account.
20.2 We will not send you marketing emails without your express consent. If you do consent to marketing, you may opt out at any time. All marketing emails from Us include an unsubscribe link. If you opt out of emails from Us, it may take up to 1 week for your request to take effect and you may continue to receive emails during that time.
20.3 For questions or complaints about communications from Us, please contact Us using the details above in Part 3.
21. Law and Jurisdiction
21.1 These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
21.2 If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Part 21.1 takes away from or reduces your legal rights as a consumer.
21.3 If you are a consumer, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
21.4 If you are a business user, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.