Carenivor's Website Privacy Policy

https://www.carenivor.com (our website) is provided by Caremor Limited trading as Carenivor (‘we’, ‘our’ or ‘us’). We are the controller of personal data obtained via our website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.

We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR). We are also subject to the EU General Data Protection Regulation (EU GDPR) in relation to services we offer to individuals in the European Economic Area (EEA).

This version of our privacy policy is primarily written for adults, including parents and guardians of child users. This website is not intended for use by children, and we do not knowingly collect or use personal information relating to children.

What this policy applies to

This privacy policy relates to your use of our website only.

Throughout our website we may link to other websites owned and operated by certain trusted third parties to including our social media accounts with Instagram, Facebook and Instagram. We also direct our users to third party websites who provide recipe suggestions such as Olive, Mindful Chef, and the BBC. Those third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third party websites, please consult their privacy policies as appropriate.

Personal data we collect about you

The personal data we collect about you depends on the particular activities carried out through our website. We will collect and use the following personal data about you:

  • Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth, and gender.

  • Contact Data includes billing address, delivery address, email address and telephone numbers.

  • Financial Data includes bank account and payment card details or other types of electronic payment

  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

  • Technical Data may include internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, traffic data, location data operating system and platform and other technology on the devices you use to access our website.

  • Location Data may include information about your location so we can identify your local store.  You will be made aware if we collect this type of data from you.

  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, and feedback.  

  • Usage Data includes information about how you use our website, application, products, and services.

  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences and your responses to surveys, competitions, and promotions.

We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below.

How your personal data is collected

We collect personal data from you:

  • directly, when you enter or send us information, such as when you register with us, contact us (including via email), send us feedback, purchase products or services via our website, and complete customer surveys via our website, and

  • indirectly, such as your browsing activity while on our website; we will collect information indirectly using the technologies explain in the section on ‘Cookies’ below.
     

How and why we use your personal data

Under data protection law, we can only use your personal data if we have a proper reason, e.g.,:

  • where you have given consent

  • to comply with our legal and regulatory obligations

  • for the performance of a contract with you or to take steps at your request before entering into a contract, or

  • for our legitimate interests or those of a third party

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).

The table below explains what we use your personal data for and why.

 









 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

See ‘Who we share your personal data with’ for further information on the steps we will take to protect your personal data where we need to share it with others.

Marketing

We may use your personal data to send you updates (by email, text message, telephone, or post) about our services, including exclusive offers, promotions, or new services.

We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not usually need your consent to send you marketing information. However, where consent is needed, we will ask for this separately and clearly.

You have the right to opt out of receiving marketing communications at any time by:

  • contacting us at (see below ‘How to contact us’)

We may ask you to confirm or update your marketing preferences if you ask us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.

We will always treat your personal data with the utmost respect and never share it with other organisations for marketing purposes.

For more information on your right to object at any time to your personal data being used for marketing purposes, see ‘Your rights’ below.

Who we share your personal data with

We routinely share personal data with:

  • third parties we use to help deliver our services to you e.g., payment service providers, suppliers, market researchers, couriers, and website hosts such as Shopify.

  • other third parties we use to help us run our business, e.g., Amazon Fresh

We or the third parties mentioned above may occasionally also need to share personal data with:

  • external auditors, e.g., in relation to the audit of our accounts, in which case the recipient of the information will be bound by confidentiality obligations

  • professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations

  • law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations

  • other parties in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible, however, the recipient of the information will be bound by confidentiality obligations

If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).

How long your personal data will be kept

We will keep your personal information while you have an account with us, or we are providing products and services to you. Thereafter, we will keep your personal information for as long as is necessary:

•           to respond to any questions, complaints or claims made by you or on your behalf;

•           to show that we treated you fairly;

•           to keep records required by law.

Transferring your personal data out of the UK and EEA

Countries outside the EEA and the UK have differing data protection laws, some of which may provide lower levels of protection of privacy. We do not share personal data outside of the UK and EEA but if such occasion should arise we will comply with all applicable UK and EEA laws designed to ensure the privacy of your personal data.

Cookies and other tracking technologies

A cookie is a small text file which is placed onto your device (e.g., computer, smartphone or other electronic device) when you use our website. We use cookies and tracking technology on our website which help us recognise you and your device and store some information about your preferences or past actions.

Your rights

You generally have the following rights, which you can usually exercise free of charge:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How to contact us’ below). You may also find it helpful to refer to the guidance from the UK’s Information Commissioner on your rights under the UK GDPR.

If you would like to exercise any of those rights, please email, call or write to us—see below: ‘How to contact us’. When contacting us please:

  • provide enough information to identify yourself (e.g., your full name, address and customer or matter reference number) and any additional identity information we may reasonably request from you, and

  • let us know which right(s) you want to exercise and the information to which your request relates
     

Keeping your personal data secure

We have appropriate security measures to prevent personal data from being accidentally lost or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
 

How to complain

Please contact us if you have any queries or concerns about our use of your information (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.

You also have the right to lodge a complaint with:

  •  the Information Commissioner in the UK, and

The UK’s Information Commissioner may be contacted at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.
 

Changes to this privacy policy

We may change this privacy policy from time to time—when we make significant changes we will take steps to inform you.
 

How to contact us

You can contact us by post, email, or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.

Our contact details are shown below:

Caremor Limited

[Re: Privacy Compliance Officer]

Caremor Limited, Jubilee House, East Beach, LYTHAM ST. ANNES, Lancashire, FY8 5FT, United Kingdom

Email: info@caremor.co.uk

To perform our contract with you or to take steps at your request before entering into a contract

What we use your personal data for
Our reasons

Create and manage your account with us

Providing services to you and when you register with us such as informing you on the progress of your order, payments, and refunds, delivery details, and to create and manage your account with us, communicate with you about your account

To perform our contract with you or to take steps at your request before entering into a contract

For our legitimate interest or those of a third party e.g., making sure that we can keep in touch with our customers about existing orders and services

Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us

For our legitimate interests or those of a third party, i.e., to minimise fraud that could be damaging for you and/or us

To enforce legal rights or defend or undertake legal proceedings

For our legitimate interests or those of a third party, i.e., to protect our business, interests, and rights or those of others

Customise our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website

Depending on the circumstances:

  • your consent as gathered e.g., by the separate cookies tool on our website — see ‘Cookies’ below

  • where we are not required to obtain your consent and do not do so, for our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service to you at the best price

Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes. This helps us to understand how people use our website so that we can make it more intuitive or to check our website is working as intended

Depending on the circumstances:

— your consent as gathered by the separate cookies tool on our website—see ‘Cookies’ below

Communications with you not related to marketing, including about changes to our terms or policies or changes to the services or other important notices

Depending on the circumstances:

For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service to you at the best price

Protecting the security of systems and data and to help improve the performance of our website.

To comply with our legal and regulatory obligations and our legitimate interests for running our business and providing IT services (website) to you.

We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests or those of a third party,

i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us

Statistical analysis to help us manage our business, e.g., in relation to our financial performance, customer base, product range or other efficiency measures

For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service to you at the best price

Updating and enhancing customer records

Depending on the circumstances:

To perform our contract with you or to take steps at your request before entering into a contract and making sure that we can keep in touch with our customers about existing orders and new services

Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, e.g., to record and demonstrate evidence of your consents where relevant

To comply with our legal and regulatory obligations

Marketing our services to existing and former customers

For our legitimate interests or those of a third party, i.e., to promote our business to existing and former customers

See ‘Marketing’ below for further information

External audits and quality checks, e.g., for the audit of our accounts

For our legitimate interests or a those of a third party, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards

To share your personal data with members of our group and third parties in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency

In such cases information will be anonymised where possible and only shared where necessary

For our legitimate interests or those of a third party, i.e., to protect, realise or grow the value in our business and assets

Access to a copy of your personal data

The right to be provided with a copy of your personal data

Correction (also known as rectification)

The right to require us to correct any mistakes in your personal data

Erasure (also known as the right to be forgotten)

The right to require us to delete your personal data—in certain situations

Restriction of use

The right to require us to restrict use of your personal data in certain circumstances, eg if you contest the accuracy of the data

Data portability

The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations

To object to use

The right to object:

  • at any time to your personal data being used for direct marketing (including profiling)

  • in certain other situations to our continued use of your personal data, e.g., where we use your personal data for our legitimate interests.

Not to be subject to decisions without human involvement

The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you. We do not make any such decisions based on data collected by our website.